What do I do when I have difficulty with the Anaphora Radio app on my mobile device?
If you are having trouble with the Anaphora Radio app, we recommend the following steps.
- Check that you have the most recent version of the app
- Refresh the screen by pulling it down to refresh/reload the content of the app.
- Log out and back in again
- Fully close the app out from your device
- Delete and re-install the app
If you are still having difficulty with the app on your mobile device, please complete the e-mail form provided with the following information.
- Phone model (e.g. iPhone 5, 5c, 6, 6 Plus)
- Current installed OS (e.g. iOS 7, iOS 8.1)
- The app version (e.g. 1.0, 1.1)
To help us better assist you, please be specific in describing your problem. If you receive an error message, please send us a screenshot as that can further help us in resolving this situation.